We understand that plans sometimes change, and we would be happy to help if you need to change dates, hotels, room types, or the number of guests in your room. While directly modifying a reservation is not possible at this time, we can help you cancel and rebook your reservation. Please keep in mind that cancelation charges may apply to the original reservation if your check-in date is less than 6 days away, and room availability is subject to change.
If you cancel your original reservation 6 or more days prior to your stay, you will receive a full refund. If you cancel the reservation 0- 5 days prior to your stay, you will be charged a cancelation fee of one night's room rate (plus tax), and you will receive a refund for the remainder of your stay. You can then rebook your reservation with the changes you’d like to make.
To begin the process, please email us at tickets@orlandoinformer.com. You can also text or call us at (855) 245-4636. Our Guest Experience team is available to assist seven days a week between the hours of 9:00 am and 6:00 pm Eastern Time.