If you need to cancel your reservation, we would be happy to assist. To begin the process, please email us at tickets@orlandoinformer.com. You can also text or call us at (855) 245-4636. Our Guest Experience team is available to assist seven days a week between the hours of 9:00 am and 6:00 pm Eastern Time.
The cancelation policy for most Universal Orlando hotel reservations booked through Orlando Informer is as follows:
- If you cancel your reservation before 6pm ET six or more days prior to your stay, you will receive a full refund.
- If you cancel your reservation 0-5 days prior to your stay, you will be charged a cancelation fee of one night's room rate (plus tax), and you will receive a refund for the remainder of your stay.
For hotel bookings over $5000, the cancelation policy is:
- You will receive a 95% refund if you cancel by 6pm ET at least six days before arrival.
- If you cancel your reservation five or fewer days before your stay, you will be charged a cancelation fee of one night's room rate (plus tax). You will receive a refund for the remainder of your stay.
Please note that we can only assist with canceling your reservation if it was booked through Orlando Informer. If you booked your stay directly through Universal Orlando, you will need to contact them for assistance.