If you need to cancel your reservation, we would be happy to assist. To begin the process, please email us at tickets@orlandoinformer.com. You can also text or call us at (855) 245-4636. Our Guest Experience team is available to assist seven days a week between the hours of 9:00 am and 6:00 pm Eastern Time.
The standard cancelation policy for Universal Orlando hotels applies. If you cancel your reservation 6 or more days prior to your stay, you will receive a full refund. If you cancel your reservation 0- 5 days prior to your stay, you will be charged a cancelation fee of one night's room rate (plus tax), and you will receive a refund for the remainder of your stay.